Effective strategic leadership requires three things: Long-term strategic planning Short-term tactical planning Consistent execution The first two steps – long and short term planning – don’t […]
The majority of entrepreneurs seem to have what it takes to run a successful business. They’re bold, they’re determined, and incredibly competitive. However, a recent report […]
For those of us old enough to remember, forty years ago, most businesses did well despite pretty lousy customer service. Being on hold forever with the […]
Why are ‘culture’ and ‘retention’ two of the hottest buzzwords in business today? According to the latest research by Gallup, only 3 out of 10 employees […]